Course Organiser FAQs

• How long does it take to set up my page?
  Setting up your account and course page takes a few minutes. Click on sign up, fill in your details to get started.
  On your dashboard, click on settings. Here you can create your page!
  
  Come back to settings at any time to change any details, including the URL for your page.
• How much does it cost me?
  With courseUcan there are no upfront costs. Every time a sale is made, the following commission charges apply:
  
  - 2.5% of the sale price
  - £0.99 administration charge
  
  This means that if you sell a ticket for £10, the total cost to you is £1.24. This is deducted from the ticket cost and you will receive £8.76.
  
  If you sell a ticket for £100, the total cost to you is £3.49. This is deducted from the ticket cost and you will receive £96.51.
• How do I get paid?
  All payments are powered through Stripe. This is a secure payment gateway which you sign up to through courseUcan. If you already have an account, you can use those details to synchronise it to your courseUcan account. Look for the payment option in the settings.
  
  We do not hold any of your payment details.
• What if someone cancels my course?
  You can set your cancellation policy and can approve or decline refunds based on this.
  
  Should a dispute be raised, we will assess whether a refund should be given. We will provide a refund based on your cancellation policy and the clarity of this. We do not refund users if they are dis-satisfied with the quality of the course.
• What happens if there is a problem on the day of the course?
  If you have a problem with the courseUcan platform on the day of your course, please get in contact with us. Find details at the bottom of the courseUcan page. We aim to get back to all urgent queries within 1 hour and all non-urgent queries within 24 hours.
• Which countries do we operate in?
  At present we are based in the UK and our courses are all set up to take pounds (GBP). We do have plans to expand the accepted currencies to Europe, the USA and the rest of the world. Until then, please check back as this is high up on our agenda!